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Customer service management
Time isn’t just money. It’s also customer goodwill. No one wants to be on hold for an hour.
Our business process solutions make life easier for your staff and customers. Imagine happier customers.Quality customer experience
Start by freeing frontline staff from routine processes to focus on personalised customer experiences
Discover a smarter workplace with our business process solutions
Better processes and automation boost collaboration across your business, and your customers benefit from a first class experience.
Request a consultationFeatures and benefits
- Customise to suit your unique business needs and scale as you grow
- Easy to implement and easy to use software
- Secure and reliable integration with existing enterprise technologies and platforms
- Mobile access for remote workers, field sales and distributed office locations
- Improve customer satisfaction with faster processing, easier access to information and convenient service
- Save time on manual tracking and processing to spend on generating ideas and value
- Generate more business with speedy automation that allows you to process more information, faster
News & Events
Keep up to date
- 17Feb
Ricoh selected as a member of the Sustainability Yearbook 2025 by S&P Global
- 14Feb
Ricoh recognized with double ‘A’ score for climate action and water security leadership in CDP A List for two consecutive years
- 13Feb
Ricoh Releases "The Business Guide to Print Technologies" – A Data-Driven Analysis of Print's Role in the Modern Workplace
- 10Feb
Ricoh recognized by Gartner® in its first 2024 Magic Quadrant™ for Document Management